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FAQ & SUPPORT


  1. How long will it take me to be registered?
  2. Can I use my own data?
  3. Is there any browser you recommend?
  4. What kind of data is available?
  5. Can I import/export my own data?
  6. Can I use engineering tools?
  7. Is there any predefined analysis?
  8. Can I save my own analysis?
  9. Is there any training needed?
  10. What can I do if I have any doubt?

How long will it take me to be registered?

Registering for a CLOUD FREE TRIAL is automatic so you will receive your password by email shortly after you fill out this form.

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Can I download the software?

CLOUD FREE TRIAL is only accessible via web but our Download Free Trial is a full version 30-day trial of BIRT Analytics.

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Is there any browser you recommend?

Yes, we recommend any version of Google Chrome not older than 16. Choose any of the following:

 WindowsLinuxMac
Google Chrome 16 – 26 16 – 26 16 – 26
Mozilla Firefox 8 – 20 8 – 20 Not Supported
Microsoft Internet Explorer 8.0, 9.0, 10.0 Not Supported Not Supported
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What kind of data is available?

You will be able to analyze 27.133.950 rows of data from an anonymous home improvement retailer that sells through outlets, mail orders, and eCommerce. You can download more details about the database structure.

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Can I import/export my own data?

During the 30-Day CLOUD FREE TRIAL you wouldn’t be able to use your own data. To load your own data please choose DOWNLOAD FREE TRIAL or you can ask any time for a custom demo.

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Can I use engineering tools?

Yes, you can test all engineering tools using our generic dataset.

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Is there any predefined analysis?

Yes. BIRT Analytics makes it even easier since it includes 14 predefined analysis samples ready to be used: Sales Evolution by Product Category, RFM (Recency-Frequency-Monetary Value) Analysis, RFM Clustering Segmentation, Churn Analysis, Basket Analysis by Product Categories, Cross Sell Opportunities, Forecast customer value, Correlated Data, Predict Twitter Audience, and Predict Customer Gender.

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Can I save my own analysis?

Yes, your own analysis can be saved at your folders with no need to share them.

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Is there any training needed?

BIRT Analytics is easy to use but we encourage beginners to watch our video tutorials.

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What can I do if I have any doubt?

Once you are inside the application, click on the "?" signs that you will find by every specific feature. Remember, you can also contact us anytime by email: This email address is being protected from spambots. You need JavaScript enabled to view it. . Don't hesitate to ask for a custom demo or take a look at our Resources section to find Documentation or Webcasts.

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